Refund policy
Clothing Depot, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the terms below.
1. Return Period
We accept eligible return requests within 30 days of the date your order was delivered.
To qualify for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Have the original tags attached, where applicable
- Be returned with its original packaging, where applicable
- Be accompanied by your order number or proof of purchase
Items that do not meet these requirements may not be accepted for return.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Final sale or clearance items
- Gift cards
- Personalized or customized products
- Items that have been worn, washed, altered, or damaged after delivery
- Items missing original tags or packaging
- Products returned after the 30-day return period
3. How to Request a Return
To request a return, please contact us at:
Email: support@clothingdepot.shop
Phone: +1 209-255-4115
Please include your order number, the item you wish to return, and the reason for the return.
Do not send an item back before receiving return instructions from our support team.
4. Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect due to an error on our part.
Original shipping charges are generally non-refundable unless the return is the result of an error by Clothing Depot or the product is defective.
5. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@clothingdepot.shop.
Please provide your order number and, where appropriate, clear photos of the item and packaging. We will review the issue and work with you to provide an appropriate resolution.
7. Exchanges
If you would like to exchange an eligible item for another size, color, or product, please contact our support team.
Exchanges are subject to product availability and the conditions of this return policy.
8. Refund Delays
If you have been approved for a refund but have not received it, please first check with your bank or payment provider, as processing times may vary.
If you still have not received your refund, contact us at support@clothingdepot.shop.
9. Contact Us
Clothing Depot
7871 113th St NW
Annandale, Minnesota 55302
United States
Email: support@clothingdepot.shop
Phone: +1 209-255-4115
Website: clothingdepot.shop
Clothing Depot reserves the right to review and refuse returns that do not meet the requirements outlined in this policy.